Patient Service Representative Supervisor Job – West Columbia, SC 171743

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Why You'll Love This Job

Patient Service Representative Supervisor for Palmetto Retina Center's West Columbia office 
Patient Servi

Job Responsibilities

  • Oversee day-to-day operations of Front Desk staff.
  • Train staff on all front desk duties. 
  • Assist with insurance verification and all front desk responsibilities. 
  • Help troubleshoot and solve problems related to team functioning, such as team assignments and team communication.
  • Manage and direct the recruiting and orientation programs for staff.  Work closely with HR and the Director of Operations in the hiring and, if necessary, termination of staff.
  • Direct the conduct of oral and written performance evaluations and regular salary reviews.
  • Monitor and control overtime and staff absences.
  • Promote the implementation of organizational decisions and monitor results.
  • Clearly set goals and expectations for direct staff to support cross-training and professional development.
  • Be available outside of regular work hours to deal with any clinical issues
  • Assist with patient and/or physician support as required.
  • Order office supplies.
  • Create weekly schedule.
  • Maintain timecards for front desk staff.
  • Other duties as assigned. 

Qualifications

  • Administrative/office experience.
  • Insurance authorization knowledge. 
  • At least 1 year of management experience

Required Attributes

  • Strong interpersonal & leadership skills (effective listening, clear communication, effective customer problem resolution, warm demeanor).
  • Ability to develop and maintain strong relationships with physicians, co-workers, and patients.  
  • Ability to stay organized and ensure follow-through with multiple demands and customers.
  • Ability to master multiple computer systems (data entry and data retrieval).  
  • Maintain a positive attitude, be an example of an ideal team player, treat all PRC team members respectfully and equally, and work to create and foster a culture of teamwork throughout the organization.
  • Work to address interpersonal issues within your team and/ or team members throughout PRC quickly and in a constructive fashion.
  • Be open to accepting feedback and ideas from any PRC team member without taking things personally.
  • Be willing to step in and assist any PRC team member as needed or requested.
  • Be willing to assist PRC and the department heads with communicating organizational updates to your team members.

Position Details

  • Salaried pay (FLSA Exempt, not eligible for overtime)

Physical requirements: 

Ability to view patient images and operate computer devices, frequent use of a computer terminal. Ability to communicate via speech and hearing.  Must be able to stand, walk, bend at knees and waist, raise arms over head, & lift up to 35 lbs with or without a reasonable accommodation.


EEO Statement:

Palmetto Retina Center, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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